Refund and Returns Policy
Effective Date: March 14, 2025
At Solarsora, we strive to provide our customers with high-quality jewelry and excellent service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read the following terms and conditions carefully.
1. Return Eligibility
We accept returns for items that are:
- In their original condition and packaging
- Unworn, undamaged, and unaltered
- Returned within 30 days of purchase
If the item does not meet these criteria, we reserve the right to refuse the return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized jewelry
- Sale or clearance items
3. Return Process
To initiate a return:
- Contact our customer service team at info@solarsora.xyz within 30 days of receiving your item.
- Provide your order number, the reason for return, and any supporting images if applicable.
- We will send you a return authorization and instructions on how to send the item back to us.
4. Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective or damaged. We recommend using a trackable shipping service for your return to ensure it is received safely.
5. Refund Process
Once we receive and inspect your returned item:
- If the return is approved, we will process a refund to the original payment method within 5-7 business days.
- Please note that it may take additional time for your bank or credit card provider to process the refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@solarsora.xyz with your order number and a photo of the issue. We will arrange for a replacement or refund as per your preference.
7. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
8. Items Lost in Transit
Solarsora is not responsible for items lost in transit during the return process. We recommend purchasing shipping insurance and tracking for returns.
9. International Returns
For international customers, return shipping is the responsibility of the buyer. International returns may be subject to additional customs fees or import taxes, which are the buyer’s responsibility.
10. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: info@solarsora.xyz
Phone: (84-8) 3844 0892
Website: https://solarsora.xyz