Payment Policy
Effective Date: March 14, 2025
At Solarsora, we aim to provide a smooth and secure payment process for all of our customers. Please read the following payment terms and conditions carefully before making any purchases.
1. Accepted Payment Methods
We accept a variety of payment methods to ensure a convenient shopping experience. These include:
- Credit and Debit Cards: Visa, MasterCard, American Express
- Online Payment Platforms: PayPal
- Bank Transfer: Available for larger orders (please contact customer support for instructions)
- Cash on Delivery: Available for select locations (please verify eligibility at checkout)
2. Payment Security
Solarsora uses secure payment gateways to ensure that all your transactions are processed safely. Our website employs SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your payment information on our servers, ensuring maximum security.
3. Payment Authorization
Your payment will be processed once you confirm the details on the checkout page and complete the payment process. Solarsora reserves the right to cancel or delay any order if there are issues with payment authorization or if the transaction is flagged for fraud prevention.
4. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with your order details, including the payment amount, order number, and expected delivery time. This email confirms that we have received your order and payment.
5. Currency
All transactions on our website are processed in USD (United States Dollar). The total amount of your order will be displayed in USD during checkout. If you are using a currency other than USD, your bank or payment provider may charge you in your local currency, and conversion fees may apply.
6. Payment Errors
If you experience any issues while making a payment, such as a declined transaction or error message, please contact our customer support team at info@solarsora.xyz. We will assist you in resolving the issue promptly.
7. Order Modifications and Cancellations
Once your order has been confirmed and payment has been processed, we are unable to modify or cancel your order. However, you can contact us immediately if there are any discrepancies, and we will try our best to accommodate changes before shipment. Please refer to our Refund and Returns Policy for more information on returns.
8. Payment for International Orders
If you are ordering from outside Vietnam, all payments must be made in USD. Additionally, international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer.
9. Refunds and Payment Adjustments
If your order is eligible for a refund, the amount will be credited to the original payment method. Refunds are processed within 7-10 business days. Any adjustments to your payment or order will be communicated to you via email.
10. Payment for Pre-Orders
If you are purchasing a pre-order item, payment will be processed immediately upon order confirmation. Pre-order items are shipped as soon as they become available, and you will receive an update on the expected delivery date.
11. Contact Us
If you have any questions or concerns regarding our payment process, please do not hesitate to contact us at:
Email: info@solarsora.xyz
Phone: (84-8) 3844 0892
Website: https://solarsora.xyz